Yesterday evening I boldly decided to upgrade WordPress (the software this blog runs on), to version 2.5. DreamHost, my hosting service, provides easy click-through installation and upgrades of software, so I used it for the upgrade.
Sadly, and probably for some mistake I did, everything ended up screwed, and my blog experienced some problems like not showing any post at all! I proceeded to contact the support team, and the response was awesome: they answered incredibly fast, and the solution was concise and correct.
I have to say that DreamHost has surprised me very positively!